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Customer Service:

Benko Custom Wood Benches

DELAYS & DELIVERIES

Call Us 514-558-3187
or contact us
 at info@benko.ca

Each Benko bench is custom made on demand to your liking with many possible variations. For this reason, we are unable to have any inventory on hand. Benches are produced as orders are received in our system.

Ordering at Benko.ca is simple! Personalize your bench on our online store, choose whether it will be a pickup or delivery with the appropriate shipping method, and finally choose the method of payment (credit card or Interac/email transfer).

Production delays

Once your order is placed, it will then move on to our team and will be produced within 3 weeks of the order date.

Upon completion of your order, you will receive an email with a tracking number if the item is being shipped or a call from our customer service team for a pickup date at our workshop in Montreal.

Pickup & Deliveries

Depending on the choice of delivery during the checkout of your order, you can either pick up the order at our workshop in Montreal or choose to have it delivered to your doorstep with the below fees:

Delivery Fees

Region1 bench2 benchesMore than 2 benches
Region of Montreal20$35$Contact us
Elsewhere in Quebec and CanadaContact us 

Delivery delays

Montreal Region = 1 business day/same day delivery
Elsewhere in Quebec and Canada = 2 to 5 business days

Returns

Over at Benko, we are convinced that you will be satisfied with your order! Unfortunately, since this is a custom item, we are not able to accept returns.

However, if the bench arrives with a defect, we will cover the cost of shipping it back to our workshop and will replace the bench for your at no extra charge!

For all other inquiries, please contact us at info@benko.ca

Payment options

We accept payments by:

  • Paypal
  • Interac email transfer
  • Mastercard and Visa.

TERMS & CONDITIONS

This site is owned and controlled by Benko. You are urged to read the terms and conditions governing the use of this site. By accessing this site, you agree to these terms and conditions, which may be modified at any time without written notice by Benko. All content, including, without limitation, all text, designs, icons, photographs, code and software used or incorporated into this website, and the organization and presentation of content are trademarks, protected by copyright or other intellectual property right of Benko. This website may contain links to other sites. Benko takes no responsibility for any website you may access through his. Benko has no control over the content of these sites and the presence of such links does not constitute in any way its adherence to other websites.

You agree that all information published on this website is provided as is, for information, without any guarantee at all times as to its accuracy including any implied warranties of merchantability, fitness for a particular purpose and non-infringement. Although reasonable efforts to ensure the accuracy and updating of the site's contents, Benko assumes no responsibility for the accuracy or validity of the statements contained in the documents contained on this Web site. You agree to use this Website at your own risk. Benko, its affiliated companies and its officers, directors, employees, agents, successors or assigns shall in no event be liable for any damages, including, without limitation, any direct, indirect, special, or consequential that could result from the use of this web site, even if Benko or one of its affiliates has been advised or should have been aware of the possibility of such damages.

These Terms and Conditions of this site is governed by and construed under the laws of the Province of Quebec without regard to conflict of jurisdiction. Any dispute relating to this website, the terms and conditions, or any transaction, including the sale of a product, use the Web site will be governed by the laws of the Province of Quebec. If you have questions or comments, please send them to info@benko.ca. Head office address. Benko 5245 rue De Bordeaux #108, Quebec, H2H 2P9 Canada. Benko is registered in the Registrar of Companies under the Quebec Business Number (NEQ): 1174404492. website (including its contents, photos, and other information included in the text) is the property of Benko. and is protected by Canadian and international laws on copyright. Any reproduction or use of these materials is strictly prohibited without the consent of Benko.

CONFIDENTIALITY

The secret of our success lies in the respect and dedication that we have always shown towards our customers. We want that respect also to be shown on the Internet. We are committed to protecting the privacy of personal data of our customers in our electronic environment. Benko does not disclose to third parties confidential information on its customers (name, address, telephone and fax numbers or email address).

This section outlines our protocol regarding the collection and use of information you provide to us. The information you entrust to us is valuable and is intended solely for our use. In all circumstances they shall be treated so as to maintain confidentiality. Under no circumstances will we accept to sell or exchange the data collected through this website. Likewise, we will never accept or will not make the steps in order to obtain personal information about you, unless you choose to provide us with your own information. The information we ask you for the sole purpose of helping us get to know you; we use them to tailor the content of our site to the profile of our customers. We ensure that we always serve you better.

Your email address will only be used to contact you with information about special offers and new items shown on our website. It will not be disclosed to anyone else (organization, business, or other). We will make the collection of other information about you through other electronic means, such as the address of the website from which you linked to our website and your browser type. We use this information to adapt our website to your interests and preferences. Technology called cookies is widely used on the Internet. It is harmless and can under no circumstances pass on a computer virus to your computer. Do not worry: no cookie can not identify you.

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